The contractor will provide a pool of experts to contribute to the respective work packages detailed below. All country-specific activities will be implemented jointly with GIZ and its implementing partners (EF, FIIAPP, ILO and World Bank). The global activities will involve cooperation with the global team at GIZ"s headquarters.
Work package A - Written knowledge products on digital transformation and enhancing interoperability in social protection systems
Within this package, the contractor will contribute to deepen understanding, facilitate dialogue, and promote best practices among stakeholders involved in the development and implementation of digital social protection systems. In particular, the experts will develop and support the dissemination of knowledge products focused on digital transformation and enhancing interoperability within social protection systems. Topics include, inter alia, accessibility guidelines for digital social protection systems, data governance, risks of interoperability, use of data and AI to benefit social protection delivery, guidelines for country needs assessment tools..
Work package B: Country assessments and implementation support
Work package B includes country assessments to identify specific opportunities for enhancing interoperability and implementation support for global digital standards or digital transformation measures for improving social protection service delivery. Activities within this work package include:
- Comprehensive country assessments of the digital social protection ecosystem in two selected countries, based on existing tools and guidelines. This will involve missions to each country to conduct workshops, interviews and consultations with local stakeholders. Based on the assessment, the contractor will propose scenarios for enhancing the interoperability and integration of social protection programmes, and/or digital transformation interventions as projects implementable within a short time frame (1 to 2 years).
- Tailored implementation support based on the findings of the country assessments. This may include support for local teams or experts to assist in the practical implementation of identified measures, as well as conduction of webinars and virtual (peer) support programmes for the respective countries.
- Capture and present country assessment findings as well as lessons learned on implementation challenges and opportunities to broader audiences.
Work package C: Support for progress and impact monitoring
The contractor will contribute to the DCI/EU"s Multi-Donor Action monitoring and evaluation framework by supporting the development of data collection methodologies and tools, as well as analysis techniques to assess programme impacts. The contractor will systematically gather and analyse feedback from various stakeholders involved in or affected by the DCI and its associated activities. The work package focuses on developing and conducting periodic satisfaction surveys targeting different groups and programme activities, including knowledge products, digital standards electronic repositories, and progress monitoring mechanisms.
Work package D: Enhancement of the standards repository, development and enhancement of standards, and provision of support for implementation of standards by solution providers
Under this work package, the contractor will support bolstering the standards repository and facilitate the widespread adoption and implementation of these standards. Activities include:
- Enhancement of standards repository (GitBook, GitHub) and development of a governance framework for the repository.
- Development of standards compliance guidelines
- Development of interoperability standards for new interfaces
- Implement test suite for checking compliance of any solution with published DCI standards
- Development of libraries/ reusable code components in collaboration with solution providers
- Revision of standards based on stakeholder feedback
- Support DPGs and solution providers on integration of DCI standards
- support the integration and interoperability of middlewares
- Support with requirement analysis for innovative technologies such as AI, or geographic information systems
Work package E: Support for global programme activities
Under this work package, the contractor shall provide multifaceted support to enhance the effectiveness and reach of global initiatives such as the Global Accelerator and the Team Europe Initiative. The DCI will serve as a digital hub to support some of the requests from countries in the context of these global initiatives. The objective is to leverage opportunities arising from these requests for digital transformation and infrastructure improvements in social protection, offering advisory services to ensure interoperability, data protection, and the strategic use of data. This involves understanding the request for support from the country, identifying areas where support can be provided, and conceptualising, preparing, and executing virtual and in-person engagements globally. In addition, the work package includes more flexible support and response to ad hoc requests, e.g. through thematic contributions to events and workshops and the development of studies and concepts that further explore and provide guidance on digital social protection and adaptive social protection topics.