The service provider will further develop and transform an existing pilot solution-currently offering core features such as electronic registration, MSME self-service functions, an online application process, and basic scoring and tracking-into a production platform that meets BDF"s functional, technical, regulatory, and operational requirements. The enhanced platform will serve as a centralised access point for MSMEs to obtain information on and apply for loans, grants, and other financial products, streamline and standardise application processes, and support data-driven matching of MSMEs with suitable financial instruments, including secure interfaces to government systems and partner financial institutions.
Core capabilities include digital application management for grants and loans, matching and processing workflows, complaints handling, and secure user access. Key user-facing functions cover access to comprehensive financing information, secure authentication and onboarding, guided service access, and integrated helpdesk and support. Supporting capabilities encompass analytics, auditing, reporting, IT operations, training, and project management to ensure continuous improvement, compliance, and stable operation.
The service provider"s deliverables shall be structured along the software development life cycle and agile IT Project Management implementation, covering at least the following result areas:
- Initiation and onboarding: Set up of collaboration structures, onboarding of the service providers team, clarification of roles and responsibilities, refinement and validation of the overall architecture, and definition of the testing and quality assurance approach.
- Environment and platform setup: Design, provisioning, and configuration of development, testing, staging, and production environments, including all required supporting systems, CI/CD pipelines, monitoring, logging, and security components.
- Implementation and iterative development: Execution of continuous, iteration-based development tasks (configuration, integration, and custom development) according to the agreed backlog, including regular refinement, documentation, and alignment with BDF and partner institutions.
- Quality assurance and testing: Planning and performing unit, integration, system, performance, and security tests across iterations; managing defects; and ensuring that acceptance criteria and regulatory requirements are met before releases.
- Training and capacity development: Design and delivery of training measures for BDF staff, administrators, and key users, including training materials, knowledge transfer sessions, and support for building internal capabilities for long-term ownership.
- Operations and user support: Establishment and execution of operational processes for incident, problem, and change management; provision of continuous user support (e.g. service desk, second-level support); and ensuring availability, performance, security, and data protection.
- Project and stakeholder management: Ongoing coordination with BDF and stakeholders, reporting, risk and issue management, release and iteration planning, and administrative project management activities.
- Business and process consulting: Continuous advisory services on MSME financing processes, product design, and regulatory and market requirements to ensure that the platform remains aligned with BDF"s business model and the Ukrainian financial ecosystem.
- Transition and handover: Structured handover of solution, documentation, operational procedures, and knowledge to BDF (and, where applicable, other designated parties), including final training and support during the transition to full BDF ownership and operation.